Refund Policy

We strive to provide our valued customers with handcrafted and delicate products that meet their expectations. We understand the importance of customer satisfaction and aim to address any concerns or issues promptly. However, as a small company, we have certain limitations when it comes to offering refunds. We have developed a refund policy that aims to strike a balance between customer happiness and the financial sustainability of our business. Please read the following policy carefully:

1. Eligibility for Refunds:
- We offer refunds for products that are damaged or significantly different from what was described on our website.
- Refunds may also be provided in cases where the customer has received the wrong item.

2. Refund Process:
- To initiate a refund, please contact our customer support team's email at designsbyod@gmail.com within [7] days of receiving the product. Provide detailed information about the issue, along with supporting evidence such as photographs, if applicable.
- Our team will review your request and respond within [3-7] business days to provide further instructions.
- If a refund is approved, we will provide you with a return shipping label, or in some cases, arrange for a pickup of the item.
- Once we receive the returned item, we will inspect it and process the refund within [3-5] business days.

3. Store Credit or Replacement:
- In certain cases, instead of a refund, we may offer store credit or a replacement product, depending on the nature of the issue and product availability.
- Store credit can be used towards future purchases on our website and is valid for [90 Days] from date of purchase.


4. Limited Refund Availability:
- As a small company, we have limited resources and cannot afford to provide an unlimited number of refunds.
- We kindly request our customers to carefully consider their purchases and reach out to our customer support team with any questions or concerns before making a purchase.

We appreciate your understanding and support as we strive to maintain the sustainability of our business while ensuring customer satisfaction. If you have any further questions or require assistance, please don't hesitate to contact our customer support team.

Note: This refund policy is subject to change at the discretion of Designs by OD. Please refer to our website for the most up-to-date version.

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Once again you can contact us at designsbyod@gmail.com for your refund needs.